- Knowledge management software
Knowledge management software (KM Software) is a subset of
Enterprise content management software and which contains a range of software that specialises in the way information is collected, stored and/or accessed. The concept ofknowledge management is based on a range of practices used by anindividual , abusiness , and a largecorporation to identify, create, represent and redistributeinformation for a range of purposes. Software that enables an information practice or range of practices at any part of the processes of information management can be deemed to be calledinformation management software. A subset of information management software that emphasises an approach to build knowledge out of information that is managed or contained is often calledknowledge management software.KM Software in most cases provides a means of individuals, small groups or mid-sized businesses with ways to innovate, build new knowledge in the group, and/or improve customer experience.
Knowledge management tools (software) includes a range of about 1,500 or more different approaches [ [http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=15156 KMWorld 100 Companies That Matter in Knowledge Management] . 1 Mar 2006. KMWorld] to collect and contain information to then build knowledge that can be searched through specialised search tools including concept building tools and or visual search tools that present information in a connected manager not originally conceptualised by those collecting or maintaining the information database.Range of KM Software
KM Software ranges [http://www.tlainc.com/articl51.htm Choosing Your Knowledge Management Strategy] . Journal of Knowledge Management Practice, June 2003.] from small software packages for an individual to use, such as brainstorming software, to highly specialised enterprise software suitable for use by hundreds of employees. Often KM Software provides a key resource for employees working in
customer service or telephone support industries, or sectors of large corporations.KM software, in general, enables the combination of unstructured information sources , such as individual
word processed documents and/or .pdf formats,email , graphic illustrations, unstructured notes, website links,invoice s, and other information bearing collections, such as a simple thought, through to a combination of millions of interactions from a website, and through that combination enables the seeker to obtain knowledge that otherwise would not have been discovered.Groupware
In Europe through the 1990s [ [http://news.com.com/Lotus+still+leads+groupware+market/2100-1001_3-220226.html Lotus still leads groupware market] . 15 Jan 1999. CNET. ] , KM Software was almost synonymous with groupware [ [http://www.media-access.com/whatis.html What is knowledge management?] ] Verify credibility|date=July 2008 and groupware in this context is most popularly IBM's Lotus Notes. However, as Internet connections deliver faster Internet, such as through broadband, many
On-demand products have evolved and are now leading suppliers of software [ [http://jobfunctions.bnet.com/whitepaper.aspx?docid=242306 Blogging The Intranet] ] .Verify credibility|date=July 2008Visual Search
One of the departures from the almost standard keyword search approach are those group of companies developing visual search techniques. A common visual search approach is the tree traversal where a folder is opened and inside the display of that folder are further sub-folders. This tree traversal approach relies on the naming of folders to provide a rich enough indication as to what is contained in the next folder or level of folders.
References
External links
* [http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=15156 KM World Top 100 Companies]
* [http://vivisimo.com/ Search Engine for Enterprises]
* [http://www.tlainc.com/articl51.htm Journal of Knowledge Management Practice, June 2003]
* [http://www.lockheedmartin.com/wms/findPage.do?dsp=fec&ci=15993&rsbci=13188&fti=0&ti=0&sc=400 Lockheed Martin Intelligence Systems]
* [http://news.com.com/Lotus+still+leads+groupware+market/2100-1001_3-220226.html Lotus Notes superior installation in Europe]
* [http://jobfunctions.bnet.com/whitepaper.aspx?docid=242306 "Blogging the Intranet" article]
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